The Fact About empire carpets nj That No One Is Suggesting

twelve/8/2017 1013am ticket# 1-2924779250 want my revenue refunded back again it's now 15 times to Christmas my residence is wreck and not a soul from empire has named me at all. I have needed to get in touch with them continually to get answers. I requested that I tend not to cope with Lisa or Justin, I just want my a refund and if not I will likely be going to smalls promises courtroom and having a legal professional to get my a reimbursement. They mounted this on Nov 29th 2017 And that i are contacting each other working day without action or response from Empire.

August 10, 2018 at twelve:forty five pm I employed Empire quite a few a long time back with good results in Texas. Nonetheless now Im to the east Coastline which is a nightmare. My put in was delayed daily, not a problem. Every time they did come, they ripped up my old carpet, installed padding, but when they went to put in new carpet, they understood it had been broken. They knowledgeable me they wouldnt be capable to return with new carpet till up coming day. All my furnature was in essence in my kitchen area and eating room and there were uncovered spikes from your trim bars.

I've had nothing but a person issue following the up coming Along with the installation of my flooring and blinds. I initially picked out PVP flooring only to possess installers arrive out rip up all my carpet and locate a crack in my foundation therein producing very little but carpet possible. I was left with a complete wreck of a dwelling and when I called Empire to check out what was my upcoming step I had been informed that a manager would return my call and work out what was upcoming. I hardly ever received a connect with from anyone at Empire. I termed back again in tears and still wouldn’t be place as a result of to any individual in cost i.e. Administration or corporate! I lastly cancelled anything only to find an electronic mail sent to me from Krystle Munoz extending me a Particular offer to rectify the specific situation. I was told I might have my flooring changed at $three,756.54. All interaction was via e mail no person ever achieved out and identified as me. I referred to as Ms. MUNOZ but gained voice mail message stating that she was out on the office. I then met with my salesman once again Okey who experienced my carpet put in on Saturday. My initial estimate for your flooring and blinds I needed was $6,seven hundred. After the debacle etc he priced it yet again and arrived up with $six,200.00 and I said I had been quoted $three,756.fifty four by Ms. Munoz for my flooring and my blinds can be a independent purchase of $1,four hundred.00 which I’ve already placed a $500 deposit on. I had been advised that my offer you from Ms. Munoz might be honored rather than a concern. Ha what a joke that’s turn out to be. I’ve known as quite a few times only to hardly ever arrive at anybody in demand or eager and capable to help. I referred to as today to determine why my blinds were cancelled, I been given an e mail yesterday stating that I had cancelled my blind installation appointment which I never ever did. I identified as Empire to pay for my account in whole to the prices I had been promised. For my flooring $3,756.

Now Here's where by it definitely receives terrible, Friday waited all over all day long no service, Surprise, the installers all over again went the incorrect residence once again, referred to as service Dept once again, long hold out, I had to persuade them that I was residence and come to find out they went to my mother’s property again (across town) She is not in your house. Okay wait around it gets even worse. I talked them no service Dept. and set the installation date for the subsequent Monday, The installers contact me and explain to me that they will be at the house involving 1pm-3pm, nicely you are able to’t think it but I can 3pm no-one had confirmed up. Of course I know you might be laughing now but all over again they went to the incorrect address. named Service Dept yeah ideal, they told me that I was scheduled for installation for Nov nineteenth, (The day my mother was to get her carpet installed) are you kidding me not yet again.

Sigh. I chalk that as much as my fault, perhaps I must not have still left it on the floor, and I am able to spend an hour or so or two prying it out, scraping it down, and changing it with an extra. Installation commences and is concluded quite swiftly. I am asked to do a walk-by means of, and all looks properly sufficient, but I am no carpet pro.

It was obvious immediately which the floors ended up put in improperly plus they weren’t stage and off in places by one to two inches, as well as the floating flooring experienced also much bounce and give.

June 25, 2018 at 7:28 am There’s an staff Tony Butterfield, who used to be during the Philadelphia current market and has considering the fact that transferred for the San Diego sector, who’s educating product sales reps an unethical techniques to collect the self gen reward as type of a way around the procedures. If just one employee Is that this unethical tends to make a person wonder how he is often truthful and provides a customer the best amount as an alternative to operating a fraud on them even though about the phone Together with the sales rep coaching him/her alongside.

The problem with “Empire Today” is These are contracting little organizations with none practical experience to save cash, and we the customers are having to pay some huge cash for mediocre get the job done and service.

Thank you for bringing your problems to our notice. We sincerely apologize on your experience, and know that we’ve spoken for you with regard towards your fears. In case you go on to have concerns remember to Get in touch with us at customersupport at

Terri instructed Bret that it had been either that or cancel the carpet all with each other. Bret chose to terminate the carpet.

I'd also advise you substitute or modify your customer service agents given that they are unavailable and do not do their position as promised.

I identified as customer service multiple times over a system of months. CS despatched the original installer (Miguel) to come out to my residence with glue to glue the boards back with each other.

10a.) Fortuitously I perform from your home or else I’d have had to own take a week off for this really modest task.

April two, 2018 at 1:40 pm I to start with purchased my carpet three months ago as well as my new hardwood floors. The hardwood floors which changed tile along with a large mess is previously carried out. Nevertheless, it was another week until finally my carpet came in, A different 4 times to agenda set up, after which you can on day of set up, they introduced the incorrect reviews for empire today carpet!!!! Now, to produce issues even worse, my carpet is not really likely to be installed right until Thursday this week, and I can’t start to get my home back in order until eventually FRIDAY!

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